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  1. Jira Service Management Data Center
  2. JSDSERVER-670

Loading Queues page takes a long time

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      When a user navigates to Service Desk >> Queues, the page takes more than 10 seconds to load. This usually happens after JIRA has been restarted. The behaviour improves over time but still requires around 5 seconds to load the page.

      Cause

      • Each time when Service Desk is loaded, it runs pre-condition checks which check each request type and each field in the request type - JSD-502
      • Queries for the pre-condition check are not optimised.

          Form Name

            [JSDSERVER-670] Loading Queues page takes a long time

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304859 ] New: JAC Bug Workflow v3 [ 3125128 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058775 ] New: JSD Bug Workflow v5 - TEMP [ 2304859 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056124 ] New: JSD Bug Workflow v5 [ 2058775 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955554 ] New: JSD Bug Workflow v5 - TEMP [ 2056124 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615372 ] New: JSD Bug Workflow v5 [ 1955554 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: tdo New: affects-server tdo
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602699 ] New: JSD Bug Workflow v4 [ 1615372 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398870 ] New: JSD Bug Workflow v2 [ 1602699 ]
            Marty (Inactive) made changes -
            Component/s New: Queues [ 26192 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 703061 ] New: JSD Bug Workflow [ 1398870 ]

              Unassigned Unassigned
              cchan Chung Park Chan
              Affected customers:
              4 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: