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  1. Jira Service Management Data Center
  2. JSDSERVER-6702

JIRA Service desk does not make rest calls to third-party add-on (Insight) causing custom fields to fail in Portal.

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    • Icon: Bug Bug
    • Resolution: Resolved Locally
    • Icon: Low Low
    • None
    • 4.6.0, 4.6.1
    • Customer Portal

      Issue Summary

      Upon upgrade to JSD 4.6, JIRA Service desk does not make rest calls to third-party add-on (Insight) causing custom fields to fail in Portal.

      Steps to Reproduce

      1. -

      Expected Results

      Add-on provided the custom field is not editable on the Customer portal.

      Actual Results

      The custom field must be editable on the customer portal

      Workaround

      • Clearing application and browser cache temporarily help.
      • Accessing via IE

      Steps:

      • Stop Jira
      • Delete JIRA_HOME/plugins/.bundled-plugins folder (hidden).
      • Delete JIRA_HOME/plugins/.osgi-plugins folder (hidden).
      • Start Jira
      • Clear browser cache
      • Retry accessing customer portal to view the custom fields.

        1. Screen Shot 2020-01-14 at 12.25.36 pm.png
          Screen Shot 2020-01-14 at 12.25.36 pm.png
          342 kB

            [JSDSERVER-6702] JIRA Service desk does not make rest calls to third-party add-on (Insight) causing custom fields to fail in Portal.

            Martin Ma made changes -
            Resolution New: Resolved Locally [ 7 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 4 New: 5
            Aliaksei Melnikau (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 467773 ]
            Aidan Goldthorpe made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 467753 ]
            SET Analytics Bot made changes -
            UIS Original: 16 New: 24
            SET Analytics Bot made changes -
            UIS Original: 1 New: 16
            Bugfix Automation Bot made changes -
            Support reference count Original: 3 New: 4
            Sven Laanela (Inactive) made changes -
            Labels New: warranty
            SET Analytics Bot made changes -
            UIS New: 1
            Aidan Goldthorpe made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              agoldthorpe Aidan Goldthorpe
              ksereedaren@atlassian.com Kishok Sereedaren (Inactive)
              Affected customers:
              12 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: