-
Bug
-
Resolution: Resolved Locally
-
Low
-
None
-
4.6.0, 4.6.1
-
5
-
Severity 2 - Major
-
24
-
Issue Summary
Upon upgrade to JSD 4.6, JIRA Service desk does not make rest calls to third-party add-on (Insight) causing custom fields to fail in Portal.
Steps to Reproduce
- -
Expected Results
Add-on provided the custom field is not editable on the Customer portal.
Actual Results
The custom field must be editable on the customer portal
Workaround
- Clearing application and browser cache temporarily help.
- Accessing via IE
Steps:
- Stop Jira
- Delete JIRA_HOME/plugins/.bundled-plugins folder (hidden).
- Delete JIRA_HOME/plugins/.osgi-plugins folder (hidden).
- Start Jira
- Clear browser cache
- Retry accessing customer portal to view the custom fields.
[JSDSERVER-6702] JIRA Service desk does not make rest calls to third-party add-on (Insight) causing custom fields to fail in Portal.
Resolution | New: Resolved Locally [ 7 ] | |
Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
Support reference count | Original: 4 | New: 5 |
Remote Link | New: This issue links to "Page (Confluence)" [ 467773 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 467753 ] |
UIS | Original: 16 | New: 24 |
UIS | Original: 1 | New: 16 |
Support reference count | Original: 3 | New: 4 |
Labels | New: warranty |
UIS | New: 1 |
Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |