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Bug
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Resolution: Resolved Locally
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Low
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None
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4.6.0, 4.6.1
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5
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Severity 2 - Major
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24
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Issue Summary
Upon upgrade to JSD 4.6, JIRA Service desk does not make rest calls to third-party add-on (Insight) causing custom fields to fail in Portal.
Steps to Reproduce
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Expected Results
Add-on provided the custom field is not editable on the Customer portal.
Actual Results
The custom field must be editable on the customer portal
Workaround
- Clearing application and browser cache temporarily help.
- Accessing via IE
Steps:
- Stop Jira
- Delete JIRA_HOME/plugins/.bundled-plugins folder (hidden).
- Delete JIRA_HOME/plugins/.osgi-plugins folder (hidden).
- Start Jira
- Clear browser cache
- Retry accessing customer portal to view the custom fields.
Form Name |
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Closing this ticket as it is resolved by the Marketplace app.