Problem Definition

Affected Jira Service Desk 4.5.1. The use of words in the translation could be improved to have a better notion. There is the use of the personal form of address "deinen". Then in the next sentence, the polite form of address is used "Sie".

Suggested Solution

Either:

• Change the first sentence to use the polite form: "Das zurücksetzen des Passwortes ist für Ihren Benutzernamen deaktiviert."
• Change the second sentence to use the personal form: "Bitte wende dich an deinen Jira Service Desk Administrator,..."

Workaround

Make the changes manually:
Ensure to test in a Staging instance first

1. Download or make a copy of the Jira Service Desk obr file (e.g.: jira-servicedesk-application-4.5.1.obr)
   If you have the jar file, skip to Step 3
2. Extract the file. Access into the extracted folder
3. In the folder, extract the jar file
4. Access the extracted folder
5. Edit the "translation-single-i18n_de_DE.properties" file
6. Search for the following entries and make the necessary changes:

   sd.email.conversational.notification.cannot.reset.password.content.disabled
   sd.email.conversational.notification.cannot.reset.password.content.contact
   

7. Save the file
8. Compress back all the files back to the original state
9. Place the modified and compressed jar file into <JIRA_HOME>/plugins/installed-plugins directory of the Jira instance.
   • Ensure to replace it with the previous jar file
10. Restart Jira instance