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  1. Jira Service Management Data Center
  2. JSDSERVER-6687

Jira scrolls down page in customer portal when large text is entered in Help and Instructions field

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When a large text is entered in the "Help and Instructions" section of a request type, opening this request type in the customer portal will scroll down the page to the bottom, cutting the top Help and Instructions text.

      Steps to reproduce

      • For a Request Type, add a large text in the "Help and instructions" field
      sdfsadfsadffasdfasdf
      \\sdsfjhsdfhjsdjfhkasdhfkjfh
      \\kdslassdfdslfkhasdlfhsdkfhlaskdfh
      \\jklkjllkjklkhklkh
      \\lklkhlhlkhklhlkhlkhlkkl
      \\lkhkhlhlkhlhlkhhk
      \\lkhlkhlhlkhlhlkhlh
      \\lkhlkhlkhlkhlkhklhklhkhlkh
      \\lkhlkhlkhlkhlkhlkhlkhlkh
      \\lkhhlkhlkhlkhlhlhlhk
      \\lkhhklkhlhlkhlkhlkhklhlkhklhkl
      \\klhlkhlkhlkhlkhlkhlkhlkh
      \\klhlkhlkhlkhlkhklhklhlkhlkh
      \\hkllkhklhlkhklh
      \\hklkhklhlhlkhlh
      \\lkhlkhlkhkhlk
      \\lkhlkhlkhlkhlkhkl
      \\kasdfjasdlkfjasdljflsadjflkasdjf
      \\\\ \\\\ \\\\ \\\\ \\\\ \\\\ \\\\ \\ldjhfasdhjflsadfhlsdfh
      \\\\ \\sklfgjalsdjkfsaldkhflasfjlaskdjf
      \\\\ \\\\ \\\\ \\kldasfglkasdhflsdkhfklasdhflasdkfhl
      \\kglsdhklksdhgklhasdklghakghsdlkhglskadgh
      \\kdhfglkdsklhasdlkhgkhdsaglkasdhglkasdhglksdhglkasdhglkshadglkhg
      \\sdfhjasdkfhsadhjffjhasdfkjv
      \\dhkjfadhfsjdhgsdjghlasdhglashdglasjhdg
      \\saldkhgfasldkhfsldkhflksdflkasdfklasdjflkasdjflkasdjflasdkfjasljflaskdjflaskjdf
      \\aslkdflasdkjflksadjflkasdjfaskjflasdkjflaskdfjaskldfj
      \\gfadkjflasdjhfkasdflksadjfasdfkj
      \\dfkjasdlfjlasdkjflasjdflksjF
      
      • On customer portal, click the Request Type above

      Observed Results

      page scrools down to the first visible field in the screen and the top text from the Help and Instructions page is not visible. User needs to scroll back up.

        1. Customer Portal.png
          217 kB
          Alex Stegani

            [JSDSERVER-6687] Jira scrolls down page in customer portal when large text is entered in Help and Instructions field

            Maykon Lucas Mendes made changes -
            Link New: This issue was cloned as JSDSERVER-8470 [ JSDSERVER-8470 ]
            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Atlassian Update – 15 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 15 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Tony D. made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 469984 ]
            Alex Stegani made changes -
            Attachment New: Customer Portal.png [ 382700 ]
            Alex Stegani created issue -

              Unassigned Unassigned
              astegani Alex Stegani
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: