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  1. Jira Service Management Data Center
  2. JSDSERVER-6682

Issue loading is slow on Customer Portal if the issue has many attachment thumbnails

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.3.1, 4.3.4
    • Customer Portal

      Issue Summary

      Issue loading is slow on Customer Portal if the issue has many attachment thumbnails

      Steps to Reproduce

      1. JSD 4.x
      2. Create an issue
      3. Add around 500 image attachments (5KB average size), with thumbnails in comments
      4. Clear browser cache or enter incognito mode
      5. Login to Customer portal and load the issue

      Expected Results

      Issue loading speed in Customer Portal is normal and similar to Jira Issue View

      Actual Results

      Issue loading is much slower in Customer Portal, (in normal Jira Issue View it is still relatively fast) CPU usage will also see a very significant spike. If the instance is already under load, it will quickly become unresponsive, ie:

      14-Nov-2019 13:52:08.711 WARNING [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8080-exec-2113] (id=[459557]) has been active for [124,474] milliseconds (since [11/14/19 1:50 PM]) to serve the same request for [https://jira.sample.com/servicedesk/customershim/secure/thumbnail/314628/_thumb_314628.png?fromIssue=276371] and may be stuck (configured threshold for this StuckThreadDetectionValve is [120] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck.
 java.lang.Throwable
	at java.util.regex.Pattern$CharProperty.match(Pattern.java:3779)
	at java.util.regex.Pattern$Curly.match0(Pattern.java:4262)
	at java.util.regex.Pattern$Curly.match(Pattern.java:4236)
	at java.util.regex.Pattern$Ques.match(Pattern.java:4184)
	at java.util.regex.Pattern$Curly.match0(Pattern.java:4274)
	at java.util.regex.Pattern$Curly.match(Pattern.java:4236)
	at java.util.regex.Pattern$BmpCharProperty.match(Pattern.java:3800)
	at java.util.regex.Pattern$GroupHead.match(Pattern.java:4660)
	at java.util.regex.Pattern$Branch.match(Pattern.java:4606)
	at java.util.regex.Pattern$Start.match(Pattern.java:3463)
	at java.util.regex.Matcher.search(Matcher.java:1248)
	at java.util.regex.Matcher.find(Matcher.java:637)
	at com.atlassian.servicedesk.internal.feature.customer.request.CustomerViewableAttachmentService.lambda$isAttachmentInlinedInMarkup$3(CustomerViewableAttachmentService.java:100)
	at com.atlassian.servicedesk.internal.feature.customer.request.CustomerViewableAttachmentService$$Lambda$7516/644366677.test(Unknown Source)
	at java.util.stream.MatchOps$1MatchSink.accept(MatchOps.java:90)
	at java.util.ArrayList$ArrayListSpliterator.tryAdvance(ArrayList.java:1359)

      Workaround

      Disable attachment thumbnail for the affected issue only through the database, or housekeep the issue and remove any unncessary attachments.

      UPDATE fileattachment set thumbnailable = 0 where issueid = xxxxx

      where xxxxx is the issue ID.

              Unassigned Unassigned
              tchai Tzu Hau Chai (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: