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Details

Type: Bug
Resolution: Unresolved
Priority: Medium
Fix Version/s: None
Affects Version/s: 7.13.0, 8.0.3, 7.13.18, 8.17.0, 8.5.15, 8.13.7
Component/s: Issue - Attachments
Labels:

Introduced in Version:
7.13
Support reference count:
13
Symptom Severity:
Severity 2 - Major
UIS:
3
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Hey, All,

Since we released a change in Jira 8.21.0, 8.20.4, and 8.13.16, the overall experience of working with attachment thumbnails was improved, but the initial problem is not yet completely resolved. As a result, we need to reopen this issue in order to track the progress of our work on developing a more comprehensive solution.

We can’t provide an exact delivery date, but we'll update our messaging as soon as we know more.

Regards,
Octavian Genes
Jira Dev team

Show
Hey, All, Since we released a change in Jira 8.21.0, 8.20.4, and 8.13.16 , the overall experience of working with attachment thumbnails was improved, but the initial problem is not yet completely resolved. As a result, we need to reopen this issue in order to track the progress of our work on developing a more comprehensive solution. We can’t provide an exact delivery date, but we'll update our messaging as soon as we know more. Regards, Octavian Genes Jira Dev team

Description

Issue Summary

Issue operations (view, update) or any issue post-processing can trigger serialising the issue with all the issue properties, including all issue attachment properties. Attachment meta data is stored in DB except for thumbnails which properties are retrieved directly from the shared file system.

Steps to Reproduce

Create issue with no attachment
Viewing issue or updating issue operations performance is good (<<1sec)
Add to issue 1000 attachments
Viewing issue or updating issue operations performance is no acceptable (>>10sec)
Each issue operation (view, update) can trigger 1000 x N calls to the shared file system.

Expected Results

Attachment thumbnails should not cause serious performance degradation on any issue operation.

Actual Results

Many threads (both HTTP user threads or other threads) hangs on shared file operations:

"http-nio-127.0.0.1-8080-exec-238 *** runnable 
   java.lang.Thread.State: RUNNABLE
        at java.io.UnixFileSystem.createFileExclusively(Native Method)
        at java.io.File.createTempFile(File.java:2061)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getTempFile(DefaultThumbnailManager.java:273)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.doGetThumbnail(DefaultThumbnailManager.java:171)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:129)
        at sun.reflect.GeneratedMethodAccessor2136.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:38)
        at com.sun.proxy.$Proxy40.getThumbnail(Unknown Source)
        at com.atlassian.jira.issue.fields.rest.json.beans.AttachmentJsonBeanConverterImpl.shortBean(AttachmentJsonBeanConverterImpl.java:67)
        at com.atlassian.jira.issue.fields.rest.json.beans.AttachmentJsonBeanConverterImpl.shortBeans(AttachmentJsonBeanConverterImpl.java:42)
        at com.atlassian.jira.issue.fields.AttachmentSystemField.getJsonFromIssue(AttachmentSystemField.java:319)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder2.getRepresentationForFields(IssueBeanBuilder2.java:241)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder2.lambda$createFieldsDataFromOrderable$3(IssueBeanBuilder2.java:228)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder2$$Lambda$4982/881915241.apply(Unknown Source)
        at io.atlassian.fugue.Iterables$CollectingIterable$Iter.computeNext(Iterables.java:604)
        at io.atlassian.fugue.Iterators$Abstract.tryToComputeNext(Iterators.java:284)
        at io.atlassian.fugue.Iterators$Abstract.hasNext(Iterators.java:278)
        at com.google.common.collect.TransformedIterator.hasNext(TransformedIterator.java:42)
        at com.google.common.collect.Iterators.addAll(Iterators.java:357)
        at com.google.common.collect.Sets.newHashSet(Sets.java:276)
        at com.google.common.collect.Sets.newHashSet(Sets.java:259)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder2.createFieldsData(IssueBeanBuilder2.java:198)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder2.build(IssueBeanBuilder2.java:143)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:63)
        at com.atlassian.jira.plugins.webhooks.serializer.IssueBeanFactory.createBean(IssueBeanFactory.java:37)
        at com.atlassian.jira.plugins.webhooks.serializer.IssueEventSerializer.putFields(IssueEventSerializer.java:61)
        at com.atlassian.jira.plugins.webhooks.serializer.IssueEventSerializer.putFields(IssueEventSerializer.java:28)
        at com.atlassian.jira.plugins.webhooks.serializer.AbstractJiraEventSerializer.serialize(AbstractJiraEventSerializer.java:28)
        at com.atlassian.webhooks.plugin.module.WebHookEventSerializer.serialize(WebHookEventSerializer.java:32)
        at com.atlassian.webhooks.plugin.PublishTaskFactoryImpl.getEventBody(PublishTaskFactoryImpl.java:67)
        at com.atlassian.webhooks.plugin.PublishTaskFactoryImpl.getPublishTask(PublishTaskFactoryImpl.java:61)

"http-nio-127.0.0.1-8080-exec-230 *** runnable 
   java.lang.Thread.State: RUNNABLE
        at java.io.UnixFileSystem.getBooleanAttributes0(Native Method)
        at java.io.UnixFileSystem.getBooleanAttributes(UnixFileSystem.java:242)
        at java.io.File.exists(File.java:828)
        at java.io.File.mkdirs(File.java:1377)
        at com.atlassian.jira.issue.attachment.FileSystemAttachmentDirectoryAccessor.getAttachmentDirectory(FileSystemAttachmentDirectoryAccessor.java:103)
        at com.atlassian.jira.issue.attachment.FileSystemAttachmentDirectoryAccessor.getThumbnailDirectory(FileSystemAttachmentDirectoryAccessor.java:60)
        at com.atlassian.jira.issue.attachment.FileSystemAttachmentDirectoryAccessor.getThumbnailDirectory(FileSystemAttachmentDirectoryAccessor.java:48)
        at com.atlassian.jira.issue.attachment.FileSystemThumbnailAccessor.getThumbnailFile(FileSystemThumbnailAccessor.java:45)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnailFile(DefaultThumbnailManager.java:198)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.doGetThumbnail(DefaultThumbnailManager.java:160)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:129)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:121)
        at sun.reflect.GeneratedMethodAccessor2950.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:38)
        at com.sun.proxy.$Proxy40.getThumbnail(Unknown Source)
        at com.atlassian.jira.issue.fields.renderer.wiki.embedded.RendererAttachmentManager.getThumbnail(RendererAttachmentManager.java:73)
        at com.atlassian.renderer.embedded.EmbeddedImageRenderer.getThumbnail(EmbeddedImageRenderer.java:147)
        at com.atlassian.renderer.embedded.EmbeddedImageRenderer.generateThumbnail(EmbeddedImageRenderer.java:158)
        at com.atlassian.renderer.embedded.EmbeddedImageRenderer.renderResource(EmbeddedImageRenderer.java:99)
        at com.atlassian.jira.issue.fields.renderer.wiki.embedded.JiraEmbeddedImageRenderer.renderResource(JiraEmbeddedImageRenderer.java:37)
        at com.atlassian.renderer.embedded.DefaultEmbeddedResourceRenderer.renderResource(DefaultEmbeddedResourceRenderer.java:57)
        at com.atlassian.jira.issue.fields.renderer.wiki.embedded.JiraEmbeddedResourceRenderer.renderResource(JiraEmbeddedResourceRenderer.java:37)
        at com.atlassian.renderer.v2.components.AbstractEmbeddedRendererComponent.appendSubstitution(AbstractEmbeddedRendererComponent.java:39)
        at com.atlassian.renderer.v2.components.AbstractNoTokenRegexRendererComponent.appendNoTokenSubstitution(AbstractNoTokenRegexRendererComponent.java:51)
        at com.atlassian.renderer.v2.components.AbstractNoTokenRegexRendererComponent.regexRender(AbstractNoTokenRegexRendererComponent.java:34)
        at com.atlassian.renderer.v2.components.AbstractEmbeddedRendererComponent.render(AbstractEmbeddedRendererComponent.java:20)
        at com.atlassian.renderer.v2.V2Renderer.render(V2Renderer.java:45)
        at com.atlassian.renderer.v2.V2SubRenderer.render(V2SubRenderer.java:36)
        at com.atlassian.renderer.v2.components.block.BlockRendererComponent.renderParagraph(BlockRendererComponent.java:196)
        at com.atlassian.renderer.v2.components.block.BlockRendererComponent.flushParagraph(BlockRendererComponent.java:191)
        at com.atlassian.renderer.v2.components.block.BlockRendererComponent.render(BlockRendererComponent.java:114)
        at com.atlassian.renderer.v2.V2Renderer.render(V2Renderer.java:45)
        at com.atlassian.renderer.v2.V2SubRenderer.render(V2SubRenderer.java:36)
        at com.atlassian.renderer.v2.components.list.ListItem.toHtml(ListItem.java:28)
        at com.atlassian.renderer.v2.components.list.WikiList.toHtml(WikiList.java:42)
        at com.atlassian.renderer.v2.components.list.ListItem.appendChildren(ListItem.java:42)
        at com.atlassian.renderer.v2.components.list.ListRenderable.toHtml(ListRenderable.java:16)
        at com.atlassian.renderer.v2.components.list.ListBlockRenderer.renderNextBlock(ListBlockRenderer.java:71)
        at com.atlassian.renderer.v2.components.block.BlockRendererComponent.applyBlockRenderers(BlockRendererComponent.java:142)
        at com.atlassian.renderer.v2.components.block.BlockRendererComponent.render(BlockRendererComponent.java:90)
        at com.atlassian.renderer.v2.V2Renderer.render(V2Renderer.java:45)
        at com.atlassian.renderer.v2.TokenEscapingV2Renderer.render(TokenEscapingV2Renderer.java:28)
        at com.atlassian.renderer.v2.V2RendererFacade.convertWikiToXHtml(V2RendererFacade.java:83)
        at com.atlassian.jira.issue.fields.renderer.wiki.AtlassianWikiRenderer.render(AtlassianWikiRenderer.java:58)
        at com.atlassian.jira.issue.util.RendererWebPanelRenderUtil.<init>(RendererWebPanelRenderUtil.java:72)
        at com.atlassian.jira.plugin.renderer.JiraRendererModuleDescriptorImpl.getEditVM(JiraRendererModuleDescriptorImpl.java:120)
        at sun.reflect.GeneratedMethodAccessor1495.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)

Workaround

Turn off thumbnails for attachments: https://confluence.atlassian.com/adminjiraserver/configuring-file-attachments-938847851.html

Attachments

Issue Links

is related to

JRASERVER-30068 Attachment thumbnails cause slow loading times in issue view

Closed

JSDSERVER-6682 Issue loading is slow on Customer Portal if the issue has many attachment thumbnails

Gathering Impact

JRASERVER-72533 Jira DC should expose some data about the performance of the shared file system

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(11 mentioned in)

Attachment thumbnails can affect Jira DC performance