Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-664

Ability to for users to sort fields or filter on fields

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      While Service Desk is great it would benefit from some excel like features for sorting and filtering. The queues provide this, but rather than having an infinite number of queues we would prefer to be able to hand this to our users. What we would like is the ability to :

      a) filter within a Service Desk Queue based on fields in much the same was as auto filter works in Excel. This should be allowed for all fields with the exception of the issue key. In this way we could have Queues based on the workflow step, and the user being able to apply a filter to allow them to only see certain fields for say client, location, (and as we work in the oil industry) rigs, wells

      b) the ability to sort on any column (field) in a queue by clicking on the column header. Options should be ASC or DESC. In this way the user could do this rather than being set by an administrator. Additionally setting this by an administrator appears to have a bug ( (JRA-39263) Service Desk - Unable to sort in a Queue)

            [JSDSERVER-664] Ability to for users to sort fields or filter on fields

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011028 ] New: JAC Suggestion Workflow 3 [ 3648459 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665276 ] New: JAC Suggestion Workflow [ 3011028 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324765 ] New: Confluence Workflow - Public Facing v4 [ 2665276 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054166 ] New: JSD Suggestion Workflow - TEMP [ 2324765 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049514 ] New: JSD Suggestion Workflow [ 2054166 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279476 ] New: JSD Suggestion Workflow - TEMP [ 2049514 ]
            jonah (Inactive) made changes -
            Description Original: While Service Desk is great it would benefit from some excel like features for sorting and filtering. The queues provide this, but rather than having an infinite number of queues we would prefer to be able to hand this to our users. What we would like is the ability to :

            a) filter within a Service Desk Queue based on fields in much the same was as auto filter works in Excel. This should be allowed for all fields with the exception of the issue key. In this way we could have Queues based on the workflow step, and the user being able to apply a filter to allow them to only see certain fields for say client, location, (and as we work in the oil industry) rigs, wells

            b) the ability to sort on any column (field) in a queue by clicking on the column header. Options should be ASC or DESC. In this way the user could do this rather than being set by an administrator. Additionally setting this by an administrator appears to have a bug ( (JRA-39263) Service Desk - Unable to sort in a Queue)             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-664].
              {panel}

            While Service Desk is great it would benefit from some excel like features for sorting and filtering. The queues provide this, but rather than having an infinite number of queues we would prefer to be able to hand this to our users. What we would like is the ability to :

            a) filter within a Service Desk Queue based on fields in much the same was as auto filter works in Excel. This should be allowed for all fields with the exception of the issue key. In this way we could have Queues based on the workflow step, and the user being able to apply a filter to allow them to only see certain fields for say client, location, (and as we work in the oil industry) rigs, wells

            b) the ability to sort on any column (field) in a queue by clicking on the column header. Options should be ASC or DESC. In this way the user could do this rather than being set by an administrator. Additionally setting this by an administrator appears to have a bug ( (JRA-39263) Service Desk - Unable to sort in a Queue)
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-664 [ JSDCLOUD-664 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 702595 ] New: JSD Suggestion Workflow [ 1279476 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              3490cdf66d56 Lyn Farnan
              Votes:
              2 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: