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  1. Jira Service Management Data Center
  2. JSDSERVER-6639

Content with numbered list submitted in Visual mode is jumbling up

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.7.0
    • 4.2.4, 4.6.0
    • Issue View

      Issue Summary

      The sequence of the numbered list is toggled after the content is submitted via Visual mode/rich text editor.

      Steps to Reproduce

      1. Setup JSD 4.2.4 server
      2. Create a JSD project and issue
      3. Update the comment in Visual mode:
        1. Start the numbered list
        2. Enter a string
        3. Press 'Shift+enter' and insert an image
        4. Press 'Enter'
        5. Enter a string
        6. Press 'Shift+enter' and insert an image
        7. Share with customer

      Expected Results

      Numbered list should be displayed accordingly:

      Actual Results

      Numbered list is jumbled up:

      Investigation Done

      • Problem is reproducible with 4.2.x and 4.3.x releases
      • Problem is reproducible with different internet browsers
      • Problem is happening with JSD issues

      Workaround

      Switch to Text Mode prior to submit and remove the extra line(s) between the content:

        1. Text-Edit.png
          Text-Edit.png
          152 kB
        2. Text-Submitted.png
          Text-Submitted.png
          131 kB
        3. Visual-Edit.png
          Visual-Edit.png
          162 kB
        4. Visual-Submitted.png
          Visual-Submitted.png
          137 kB

            [JSDSERVER-6639] Content with numbered list submitted in Visual mode is jumbling up

            Martin Ma made changes -
            Labels Original: cqt New: cqt in-4.7.0
            Martin Ma made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Martin Ma made changes -
            Link New: This issue duplicates JSDSERVER-6187 [ JSDSERVER-6187 ]
            Martin Ma made changes -
            Link New: This issue is related to JSDSERVER-6662 [ JSDSERVER-6662 ]
            Martin Ma made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Martin Ma made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Martin Ma made changes -
            Labels New: cqt
            Martin Ma made changes -
            Status Original: In Progress [ 3 ] New: Gathering Impact [ 12072 ]
            Martin Ma made changes -
            Fix Version/s New: 4.7.0 [ 90597 ]
            Martin Ma made changes -
            Affects Version/s New: 4.6.0 [ 88912 ]

              mma Martin Ma
              kwong2@atlassian.com KellyW (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: