Issue Summary

The reset password mail template variable {0} is not being replaced by the code.

Steps to Reproduce

1. Set up the outgoing mail.
2. Create a new Service Desk project.
3. Create a customer account in the Service Desk project and set its language to German or Deutsch from the Customer portal.
4. Logout and click on Forgot your password?

Expected Results

The mail was sent with the default message sentence with the variable

angefordert.

to 
{code:none|title=} 
Sie haben ein neues Passwort für <some-user-identifier> angefordert.

Actual Results

It doesn't replace and preview the sentence as it is:

Workaround

1. Extract the $JIRA_HOME/plugins/installed-plugins/jira-servicedesk-application-4.3.1.jar by changing the file extension to jira-servicedesk-application-4.3.1.zip and extract. You should see a file structure (jira-servicedesk-application-4.3.1/) for the extracted JAR file like below:

    
   i18n/
   jira/
   META-INF/
   atlassian-plugin.xml
   bom.csv
   chaperone-i18n_cs_CZ.properties
   chaperone-i18n_da_DK.properties
   chaperone-i18n_de_CH.properties
   chaperone-i18n_de_DE.properties
   chaperone-i18n_es_AR.properties
   chaperone-i18n_es_ES.properties
   chaperone-i18n_es_MX.properties
   chaperone-i18n_es_VE.properties
   chaperone-i18n_et_EE.properties
   chaperone-i18n_fi_FI.properties
   chaperone-i18n_fr_BE.properties
   chaperone-i18n_fr_CA.properties
   chaperone-i18n_fr_FR.properties
   chaperone-i18n_hu_HU.properties
   chaperone-i18n_is_IS.properties
   chaperone-i18n_it_IT.properties
   chaperone-i18n_ja_JP.properties
   chaperone-i18n_ko_KR.properties
   chaperone-i18n_nl_NL.properties
   chaperone-i18n_no_NO.properties
   chaperone-i18n_pl_PL.properties
   chaperone-i18n_pt_BR.properties
   chaperone-i18n_ro_RO.properties
   chaperone-i18n_ru_RU.properties
   chaperone-i18n_sk_SK.properties
   chaperone-i18n_sv_SE.properties
   chaperone-i18n_zh_CN.properties
   chaperone-i18n_zh_TW.properties
   LICENSE.txt
   sd-projects-i18n_cs_CZ.properties
   sd-projects-i18n_da_DK.properties
   sd-projects-i18n_de_CH.properties
   sd-projects-i18n_de_DE.properties
   sd-projects-i18n_es_AR.properties
   sd-projects-i18n_es_ES.properties
   sd-projects-i18n_es_MX.properties
   sd-projects-i18n_es_VE.properties
   sd-projects-i18n_et_EE.properties
   sd-projects-i18n_fi_FI.properties
   sd-projects-i18n_fr_BE.properties
   sd-projects-i18n_fr_CA.properties
   sd-projects-i18n_fr_FR.properties
   sd-projects-i18n_hu_HU.properties
   sd-projects-i18n_is_IS.properties
   sd-projects-i18n_it_IT.properties
   sd-projects-i18n_ja_JP.properties
   sd-projects-i18n_ko_KR.properties
   sd-projects-i18n_nl_NL.properties
   sd-projects-i18n_no_NO.properties
   sd-projects-i18n_pl_PL.properties
   sd-projects-i18n_pt_BR.properties
   sd-projects-i18n_ro_RO.properties
   sd-projects-i18n_ru_RU.properties
   sd-projects-i18n_sk_SK.properties
   sd-projects-i18n_sv_SE.properties
   sd-projects-i18n_zh_CN.properties
   sd-projects-i18n_zh_TW.properties
   

2. Edit the file in /i18n/sd-i18n_de_DE.properties (GERMAN). Or the language you are trying to work around.
3. Look for the variable: sd.email.conversational.notification.reset.password.content and change the sentence from:

   Sie haben ein neues Passwort f\u00FCr

   Unknown macro: {0}

   angefordert.

   to

   Sie haben ein neues Passwort angefordert.

4. Open your terminal, navigate to the directory and run the following command to re-jar the directory:

    
   jar -cvf jira-servicedesk-application-4.3.1_fixed.jar *
   

5. The file should located in the jira-servicedesk-application-4.3.1/ directory still.
6. To use it, install the JAR file at your JIRA - Administration > Add-ons > Manage apps > Upload app:
   
   This should change the German reset password sentence to:

   Sie haben ein neues Passwort angefordert.

Notes

Example of the modified JAR file: jira-servicedesk-application-4.3.1_fixed.jar.
Note: It is advisable to reapply the workaround for different JIRA versions to avoid functionalities loss.