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  1. Jira Service Management Data Center
  2. JSDSERVER-6618

Configure the number of search results returned to agents by Service Desk Knowledgebase search

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      JSDSERVER-4263 was implemented to display more than 3 articles for Service Desk customers. Agents can still only see 3 suggested articles in their view.

      This makes it hard for agents to search and share knowledge within Service Desk.

      Suggested Solution

      • Make the number of suggested articles configurable.
      • Introduce pagination or make the articles list pop-up.

      Workaround

      None

          Form Name

            [JSDSERVER-6618] Configure the number of search results returned to agents by Service Desk Knowledgebase search

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            Labels Original: pse-request New: pse-request ril
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            IT HORSCH added a comment -

            Definetely very useful! My colleagues are wondering, why that is not configurable.

            IT HORSCH added a comment - Definetely very useful! My colleagues are wondering, why that is not configurable.

              Unassigned Unassigned
              adridi Arbi Dridi
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                Created:
                Updated: