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  1. Jira Service Management Data Center
  2. JSDSERVER-6567

Refreshing the portal forms page constantly while plugin is being updated causes custom field (from plugin) to disappear

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 3.16.8
    • Request Type Configuration
    • None

      Issue Summary

      Custom fields (from plugins) configured for the request type may disappear if the request form is constantly refreshed while the plugin is being updated.

      The custom field needs to be re-configured on the request type (edit field) page for it to show again.

      Environment

      Jira 7.13.8 / JIRA Service Desk 3.16.8

      Steps to Reproduce

      1. Install blank version of JIRA Service Desk 3.16.8.
      2. Install CustomFields++ 1.6.4-jira7.
      3. Define a Checkbox++ custom field and add to request type.
      4. Verify that the field shows up on the request form.
      5. Update CustomFields++.
      6. While the plugin is being updated, spam refresh on the request form.

      Expected Results

      We would expect that the field temporarily disappear and re-appear after the plugin has finished updating.

      Actual Results

      Field permanently disappear. The custom field exists on the Custom Field UI page. However, it's configuration is not visible on the request type's edit field page.

      Issue is reproducible on custom fields that are derived from other plugins. Tested with Insight custom field as well.

      Workaround

      Reconfigure the field on the form.

          Form Name

            [JSDSERVER-6567] Refreshing the portal forms page constantly while plugin is being updated causes custom field (from plugin) to disappear

            Sven Laanela (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 453043 ]
            Aidan Goldthorpe made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Aidan Goldthorpe made changes -
            Link New: This issue duplicates JSDSERVER-5474 [ JSDSERVER-5474 ]
            Sven Laanela (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 453043 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Lenard Lee created issue -

              Unassigned Unassigned
              llee2@atlassian.com Lenard Lee
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: