Enterprise Jira Admins need a more robust way of tracking whether Service Desk agent licenses are recently in use. In other words: a way to see the last login time of specific users in a licensing role, the agent role. This could be accessible via User Management screen or Applications & Licenses screen.

Notes

See the Atlassian Community article Sql query to get the list of Jira and Jira Service Desk Active users last login details

And also the KB article How to Get a List of Active Users Counting Towards the Jira application License