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  1. Jira Service Management Data Center
  2. JSDSERVER-6560

Track Service Desk agent license usage via login

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Enterprise Jira Admins need a more robust way of tracking whether Service Desk agent licenses are recently in use. In other words: a way to see the last login time of specific users in a licensing role, the agent role. This could be accessible via User Management screen or Applications & Licenses screen.

      Notes

      See the Atlassian Community article Sql query to get the list of Jira and Jira Service Desk Active users last login details

      And also the KB article How to Get a List of Active Users Counting Towards the Jira application License

            [JSDSERVER-6560] Track Service Desk agent license usage via login

            Charlie Marriott added a comment -
            Atlassian Update – 15 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 15 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              abeltz Alexander (Inactive)
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