"InvalidPathException: Illegal char" exception when processing emails which results in not creating cases, adding comments or not adding attachments

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • None
    • Affects Version/s: 4.1.0, 4.3.3, 4.5.4, 5.7.1
    • Component/s: Email - Incoming
    • 20
    • Severity 2 - Major
    • 5

      Summary

      JIRA Service Desk 4.x on Windows very rarely throws "InvalidPathException: Illegal char" exception when processing emails which results in not creating cases, adding comments or not adding attachments.

      Environment

      • Windows
      • JIRA Service Desk 4.x
      • Potentially MS Outlook & Office 365

      Steps to Reproduce

      • Could not replicate

      Expected Results

      Even if there are illegal characters somewhere in the email, JIRA should still process the email, perhaps strip those characters and still process the message

      Actual Results

      The below exception is thrown in the atlassian-jira.log file:

      2019-08-28 09:23:56,406 Caesium-1-1 ERROR g600015     [c.a.p.i.util.runner.AuthenticationContextUtilImpl] Unexpected error while running action as user 'username'
java.nio.file.InvalidPathException: Illegal char <
> at index 67: eRecruit_Tips_for_HR_Users_who_have_transferred_to_DCIS_and_provide
_service_to_client_agencies-1.eml4238941347346109588.tmp
	at sun.nio.fs.WindowsPathParser.normalize(WindowsPathParser.java:182)
	at sun.nio.fs.WindowsPathParser.parse(WindowsPathParser.java:153)
	at sun.nio.fs.WindowsPathParser.parse(WindowsPathParser.java:77)
	at sun.nio.fs.WindowsPath.parse(WindowsPath.java:94)
	at sun.nio.fs.WindowsFileSystem.getPath(WindowsFileSystem.java:255)
	at java.nio.file.TempFileHelper.generatePath(TempFileHelper.java:60)
	at java.nio.file.TempFileHelper.create(TempFileHelper.java:127)
	at java.nio.file.TempFileHelper.createTempFile(TempFileHelper.java:161)
	at java.nio.file.Files.createTempFile(Files.java:897)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.createTempAttachment(InternalServiceDeskCommentServiceImpl.java:578)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.lambda$validateMailAttachment$25(InternalServiceDeskCommentServiceImpl.java:568)
	at com.atlassian.pocketknife.step.EitherStep2.lambda$null$0(EitherStep2.java:20)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep2.lambda$then$1(EitherStep2.java:20)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep2.then(EitherStep2.java:20)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.validateMailAttachment(InternalServiceDeskCommentServiceImpl.java:568)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.validateMailAttachment(InternalServiceDeskCommentServiceImpl.java:546)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.validateMailAttachmentsToAdd(InternalServiceDeskCommentServiceImpl.java:524)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.addEmailAttachmentsToIssue(InternalServiceDeskCommentServiceImpl.java:508)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.addAttachmentsAndBuildComment(InternalServiceDeskCommentServiceImpl.java:395)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.addCommentAndMailAttachments(InternalServiceDeskCommentServiceImpl.java:423)
	at com.atlassian.servicedesk.internal.comment.InternalServiceDeskCommentServiceImpl.addCommentAndAttachmentsFromEmailToExistingIssue(InternalServiceDeskCommentServiceImpl.java:213)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManagerImpl.lambda$addServiceDeskCommentFromEmail$0(IncomingEmailManagerImpl.java:221)
	at com.atlassian.pocketknife.step.EitherStep2.lambda$null$0(EitherStep2.java:20)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep2.lambda$then$1(EitherStep2.java:20)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep2.then(EitherStep2.java:20)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManagerImpl.addServiceDeskCommentFromEmail(IncomingEmailManagerImpl.java:220)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.addServiceDeskCommentToIssue(IncomingEmailServiceImpl.java:332)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$addCommentToIssue$27(IncomingEmailServiceImpl.java:313)
	at io.atlassian.fugue.Option$Some.fold(Option.java:444)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.addCommentToIssue(IncomingEmailServiceImpl.java:310)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$null$18(IncomingEmailServiceImpl.java:208)
	at io.atlassian.fugue.Option$Some.fold(Option.java:444)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$createNewOrCommentOnIssueWithMailChannelAsEmailSender$19(IncomingEmailServiceImpl.java:198)
	at io.atlassian.fugue.Option$None.fold(Option.java:393)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.createNewOrCommentOnIssueWithMailChannelAsEmailSender(IncomingEmailServiceImpl.java:223)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$null$14(IncomingEmailServiceImpl.java:185)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runInContext(ReentrantThreadLocalBasedCodeContext.java:54)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runInCustomerContext(CustomerContextServiceImpl.java:37)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.inCustomerContext(IncomingEmailServiceImpl.java:509)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$inEmailContext$44(IncomingEmailServiceImpl.java:502)
	at com.atlassian.pocketknife.internal.util.runner.AuthenticationContextUtilImpl.runAs(AuthenticationContextUtilImpl.java:53)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.inEmailContext(IncomingEmailServiceImpl.java:504)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$doCreateNewOrCommentOnIssueWithMailChannel$15(IncomingEmailServiceImpl.java:185)
	at io.atlassian.fugue.Either$Right.fold(Either.java:641)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.doCreateNewOrCommentOnIssueWithMailChannel(IncomingEmailServiceImpl.java:183)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$createNewOrCommentOnIssueWithMailChannel$6(IncomingEmailServiceImpl.java:153)
	at com.atlassian.pocketknife.step.EitherStep2.lambda$null$0(EitherStep2.java:20)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep2.lambda$then$1(EitherStep2.java:20)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep2.then(EitherStep2.java:20)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.createNewOrCommentOnIssueWithMailChannel(IncomingEmailServiceImpl.java:153)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.lambda$processEmailWithMailChannel$1(IncomingEmailServiceImpl.java:141)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep1.then(EitherStep1.java:18)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailServiceImpl.processEmailWithMailChannel(IncomingEmailServiceImpl.java:141)
	at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.processMessage(SDMailHandler.java:75)
	at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.handleReplyMessage(SDMailHandler.java:57)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailHandlerWorker.handle(MailHandlerWorker.java:58)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.processMailItem(MailProcessorWorker.java:108)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.lambda$process$0(MailProcessorWorker.java:85)
	at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$0(DatabaseAccessorImpl.java:69)
	at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:87)
	at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.lambda$execute$0(DefaultTransactionalExecutor.java:43)
	at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.lambda$borrowConnectionAndExecute$0(JiraHostConnectionAccessor.java:95)
	at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:74)
	... 2 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy505.executeQuery(Unknown Source)
	... 2 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:131)
	at com.sun.proxy.$Proxy505.executeQuery(Unknown Source)
	at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.borrowConnectionAndExecute(JiraHostConnectionAccessor.java:84)
	at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.execute(JiraHostConnectionAccessor.java:48)
	at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.execute(DefaultTransactionalExecutor.java:40)
	at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.execute(DatabaseAccessorImpl.java:67)
	at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.runInNewTransaction(DatabaseAccessorImpl.java:38)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.process(MailProcessorWorker.java:82)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.processAllValidMailChannels(MailProcessorWorker.java:124)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorService.run(MailProcessorService.java:25)
	at com.atlassian.jira.internal.mail.processor.services.MailProcessorExecutor.run(MailProcessorExecutor.java:29)
	at com.atlassian.jira.internal.mail.processor.services.AbstractMailExecutor.execute(AbstractMailExecutor.java:45)
	at com.atlassian.jira.internal.mail.processor.services.MailJobRunner.runJob(MailJobRunner.java:35)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)
	at java.lang.Thread.run(Thread.java:748)

      Workaround

      We have observed that in some cases that setting the encoding as described in the solution from Platform encoding or JNU encoding in Jira is set to ANSI_X3.4-1968 even though the server is set to UTF-8 helps preventing the issue.

        1. 256+chars_ newline_windows_longname_aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.eml
          20 kB

            Assignee:
            Unassigned
            Reporter:
            Sergey (Inactive)
            Votes:
            20 Vote for this issue
            Watchers:
            25 Start watching this issue

              Created:
              Updated:
              Resolved: