Details
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Suggestion
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Resolution: Unresolved
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None
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None
Description
When an attachment sent by mail fails to be added to an issue, Jira should either:
- Replace the invalid characters
- Add a comment to the issue letting the user know that the file attachment failed
Currently, the only indication is a "Got exception while saving attachment in attachment store" error in the logs.
For example:
2024-03-21 20:11:45,616-0400 Caesium-1-2 WARN myuser [c.a.j.issue.managers.DefaultAttachmentManager] Got exception while saving attachment in attachment store. Exception: Illegal char <
> at index 13: filename_with
line_break.txt
2024-03-21 20:11:45,618-0400 Caesium-1-2 WARN myuser [c.a.s.i.feature.emailchannel.IncomingEmailManagerImpl] An unexpected error occurred while attaching file 'filename_with
line_break.txt' due to: Got error while saving attachment filename_with
line_break.txt: Got exception while saving attachment in attachment store. Exception: Illegal char <
> at index 13: filename_with
line_break.txt
We have observed that in some cases setting the encoding as described in Platform encoding or JNU encoding in Jira is set to ANSI_X3.4-1968 even though the server is set to UTF-8 helps preventing the issue.
Attachments
Issue Links
- is related to
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JSDSERVER-6546 "InvalidPathException: Illegal char" exception when processing emails which results in not creating cases, adding comments or not adding attachments
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- Gathering Impact
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