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  1. Jira Service Management Data Center
  2. JSDSERVER-643

Attachements attached using [^attachment] cannot be viewed by customer

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      Users that are granted permission to the Service Desk using the "Service Desk Customer - Portal Access" security type are not able to download attachments attached to comments using the [^attachment] syntax.

      Images attached using the 

      !image!

      or 

      !image|thumbnail!

      syntax do work.

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          Form Name

            [JSDSERVER-643] Attachements attached using [^attachment] cannot be viewed by customer

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305021 ] New: JAC Bug Workflow v3 [ 3125146 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058940 ] New: JSD Bug Workflow v5 - TEMP [ 2305021 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056311 ] New: JSD Bug Workflow v5 [ 2058940 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955830 ] New: JSD Bug Workflow v5 - TEMP [ 2056311 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615837 ] New: JSD Bug Workflow v5 [ 1955830 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: tdo New: affects-server tdo
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603015 ] New: JSD Bug Workflow v4 [ 1615837 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Attachments [ 44401 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398911 ] New: JSD Bug Workflow v2 [ 1603015 ]
            Marty (Inactive) made changes -
            Component/s New: Attachments [ 44401 ]

              Unassigned Unassigned
              ezhang Ed Zhang (Automation)
              Affected customers:
              17 This affects my team
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: