-
Bug
-
Resolution: Fixed
-
Medium
-
3.15.3, 4.4.1, 4.20.13
-
7
-
Severity 3 - Minor
-
0
-
Issue Summary
When the 'Any logged in user' permission is added to 'Browse Project' permission in a Service Desk project, customer will automatically receive notifications when mentioned in an internal comment.
Steps to Reproduce
Test Case1:
- Create a Service Desk project.
- Head to project settings > Permission Scheme.
- Add the 'Application Access' > 'Any logged in user' permission in the 'Browse Project' permission
- Head to an issue, then, mention a customer in the ticket.
Test Case 2:
- The customer creates the following ticket “SD Test 1”
- Head to project settings > Permission Scheme.
- Add "Reporter" to the 'Browse Project' permission
- The Agent add an Internal Comment and mentioned The customer in the internal comment
Expected Results
Customer will not be receiving any notifications when an internal comment is added.
Actual Results
Customer receives notification when an internal comment is added.
Workaround
For Test Case1:
Remove the 'Any logged in user' permission in the 'Browse Project' permission of project,
For Test Case2:
As a workaround for this, you can use "Service project customer - portal access" and remove the Reporter from Browse permission, then the notification won't be sent when the reporter is mentioned in the internal comment.
- is duplicated by
-
-
- Closed
-
- is related to
-
-
- Closed
-
- mentioned in
-
Page Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|