Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-6429

When the 'Any logged in user' permission is added to 'Browse Project' permission in a Service Desk project, customer will automatically receive notifications when mentioned in an internal comment.

XMLWordPrintable

      Issue Summary

      When the 'Any logged in user' permission is added to 'Browse Project' permission in a Service Desk project, customer will automatically receive notifications when mentioned in an internal comment.

      Steps to Reproduce

      Test Case1: 

      1. Create a Service Desk project.
      2. Head to project settings > Permission Scheme.
      3. Add the 'Application Access' > 'Any logged in user' permission in the 'Browse Project' permission 
      4. Head to an issue, then, mention a customer in the ticket.

      Test Case 2:

      1.  The customer creates the following ticket “SD Test 1”   
      2. Head to project settings > Permission Scheme.
      3. Add "Reporter" to the 'Browse Project' permission 
      4. The Agent add an Internal Comment and mentioned The customer in the internal comment 

      Expected Results

      Customer will not be receiving any notifications when an internal comment is added.

      Actual Results

      Customer receives notification when an internal comment is added.

      Workaround

      For Test Case1: 

      Remove the 'Any logged in user' permission in the 'Browse Project' permission of project,

      For Test Case2: 

      As a workaround for this, you can use "Service project customer - portal access" and remove the Reporter from Browse permission, then the notification won't be sent when the reporter is mentioned in the internal comment.

       

          Form Name

            [JSDSERVER-6429] When the 'Any logged in user' permission is added to 'Browse Project' permission in a Service Desk project, customer will automatically receive notifications when mentioned in an internal comment.

            Patrick Turbett made changes -
            Link New: This issue is related to JSDSERVER-14864 [ JSDSERVER-14864 ]
            Karol Skwierawski made changes -
            Link New: This issue is duplicated by JRASERVER-75543 [ JRASERVER-75543 ]
            Security Metrics Bot made changes -
            Labels Original: non-warranty security security-imported New: non-warranty resolved-in-vf security security-imported
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            Mingyi Yang made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 797982 ]
            Sam Xu made changes -
            Fix Version/s New: 5.12.0 [ 105722 ]
            Fix Version/s New: 5.10.2 [ 105914 ]
            Fix Version/s New: 5.4.10 [ 105719 ]
            Fix Version/s New: 5.11.0 [ 105890 ]
            Sam Xu made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Sam Xu made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Sam Xu made changes -
            Assignee New: Sam Xu [ jxu2@atlassian.com ]

              jxu2@atlassian.com Sam Xu
              pkamarudin@atlassian.com Putri Nur Dayana Kamarudin (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: