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Suggestion
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Resolution: Low Engagement
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Summary
When heading to project > Customers, users
As agents should not be able to be added to the customer list, instead of showing a icon after adding an agent, we should instead add an error message such as :
The user 'XXX' is an agent. Agents cannot be added to the customer list.
This will definitely avoid any confusions on our customer's end.
- is related to
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JSDSERVER-5677 When a Service Desk user is granted a Service Desk license and is part of the Service Desk Team role, this user does not show in the Customers list
- Gathering Impact