Details
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Bug
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Resolution: Fixed
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Low
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3.16.0, 4.0.2, 4.1.0, 3.16.3
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1
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Severity 3 - Minor
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1
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Description
Issue summary
When a Service Desk request gets approved, the "Past approvals" section appears on the right hand side:
"Past approval" does not seem to be translated in any language (I tested the German and Dutch languages so far).
Steps to Reproduce
- Create a Service Desk request that has an approval step
- Approve the Service Desk request
- As an Agent, Change the language on profile page to German (or some other language)
- Open this request from Agent's view
Expected results
The section subject should be translated (e.g. in German: "Vergangene Genehmigungen")
Actual results
The section subject is still in English ("Past approvals")
Workaround
Tested in JSD 4.1.0
- Navigate to the link below to download the compatible OBR file for the current your JIRA version
- After downloaded, change the .obr filetype to .zip so it can be extracted.
- Inside it, there will be another JAR file called "jira-servicedesk-application-x.x.x.jar"
- Change the filetype from JAR to ZIP as well to make it extractable, then extract the files from the ZIP archive
- Find the necessary translation file in which in this case it is jira-servicedesk-application-4.1.0 > i18n > sd-approvals-i18n_de_DE.properties
- Add the following string to the last of the line:
sd.approval.panel.past.label=Vergangene Genehmigungen
Feel free to change the translated text if needed.
- Save the file.
- Using the terminal, navigate to the "jira-servicedesk-application-4.1.0" directory
cd <path to dir>/jira-servicedesk-application-4.1.0
- From inside the directory, run the following command:
jar cf ../jira-servicedesk-application-4.1.0.jar *
- The JAR file will be created and then upload it through the JIRA Administration > Manage apps > Manage apps
- The translation is now active and it corrected:
For any existing users that already have German as its language set in the profile, the change might not immediate. Try creating a new user and change the user language to see the effect. Also, try accessing the ticket using another browser or in incognito mode for the testing.
Attachments
Issue Links
- is cloned from
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JSDSERVER-6177 Missing Service Desk translation for any language: the sentence "Your request was ..... and the status changed to...." is not translated whenever a request is approved
- Closed
- is cloned by
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JSMDC-4659 Loading...