There are some issue statuses: (Waiting for support) & (Waiting for customer) that auto-generated by Jira Service Desk are categorized with a "No Category". The "No Category" is not allowed in normal Jira usage where all statues are required to be categorized into:
- To Do
- In Progress
- Install Jira Service Desk.
- Create a Service Desk project.
- Check the workflow(for Service or Service Request type).
Service Desk creates the workflow with all the status in a valid category, "To Do", "In Progress" or "Done".
Service Desk creates two status, "Waiting for support" and "Waiting for customer" without a category, they are set to "No Category" with the grey color.
Normally when you create a status you cannot choose "No Category".
Having a status with no category can affect the Kanban board with the "Hide Completed issues" feature. Issues on a status without a category will be removed from the board as well as done issues.
You can change the category of the status after it has been created.