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  1. JIRA Service Desk Server
  2. JSDSERVER-6355

Service Desk workflow creates status without category

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      Description

      Issue Summary

      There are some issue statuses: (Waiting for support) & (Waiting for customer) that auto-generated by Jira Service Desk are categorized with a "No Category". The "No Category" is not allowed in normal Jira usage where all statues are required to be categorized into:

      • To Do
      • In Progress
      • Done

      Steps to Reproduce

      1. Install Jira Service Desk.
      2. Create a Service Desk project.
      3. Check the workflow(for Service or Service Request type).

      Expected Results

      Service Desk creates the workflow with all the status in a valid category, "To Do", "In Progress" or "Done".

      Actual Results

      Service Desk creates two status, "Waiting for support" and "Waiting for customer" without a category, they are set to "No Category" with the grey color.

      Notes

      Normally when you create a status you cannot choose "No Category".
      Having a status with no category can affect the Kanban board with the "Hide Completed issues" feature. Issues on a status without a category will be removed from the board as well as done issues.

      Workaround

      You can change the category of the status after it has been created.

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              Assignee:
              lgoodhewcook Lachlan Goodhew-Cook
              Reporter:
              mkaras Mauricio Karas (Inactive)
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                Dates

                Created:
                Updated:
                Resolved: