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  1. Jira Service Management Data Center
  2. JSDSERVER-6355

Service Desk workflow creates status without category

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      Issue Summary

      There are some issue statuses: (Waiting for support) & (Waiting for customer) that auto-generated by Jira Service Desk are categorized with a "No Category". The "No Category" is not allowed in normal Jira usage where all statues are required to be categorized into:

      • To Do
      • In Progress
      • Done

      Steps to Reproduce

      1. Install Jira Service Desk.
      2. Create a Service Desk project.
      3. Check the workflow(for Service or Service Request type).

      Expected Results

      Service Desk creates the workflow with all the status in a valid category, "To Do", "In Progress" or "Done".

      Actual Results

      Service Desk creates two status, "Waiting for support" and "Waiting for customer" without a category, they are set to "No Category" with the grey color.

      Notes

      Normally when you create a status you cannot choose "No Category".
      Having a status with no category can affect the Kanban board with the "Hide Completed issues" feature. Issues on a status without a category will be removed from the board as well as done issues.

      Workaround

      You can change the category of the status after it has been created.

          Form Name

            [JSDSERVER-6355] Service Desk workflow creates status without category

            Jason T made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 491250 ]
            Gabriele Franck made changes -
            Link New: This issue was cloned as JSDCLOUD-9209 [ JSDCLOUD-9209 ]
            Aliaksei Melnikau (Inactive) made changes -
            UIS New: 0
            moofoo (Inactive) made changes -
            Fix Version/s New: 4.4.0 [ 87496 ]
            moofoo (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            moofoo (Inactive) made changes -
            Fix Version/s Original: 4.4.0 [ 87496 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Przemyslaw Czuj (Inactive) made changes -
            Fix Version/s New: 4.3.2 [ 88605 ]
            Fix Version/s Original: 4.3.1 [ 88094 ]
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 4.4.0 [ 87496 ]
            Fix Version/s New: 4.3.1 [ 88094 ]
            Lachlan G (Inactive) made changes -
            Assignee New: Lachlan G [ lgoodhewcook ]

              lgoodhewcook Lachlan G (Inactive)
              mkaras Mauricio Karas (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: