Issue Summary

There are some issue statuses: (Waiting for support) & (Waiting for customer) that auto-generated by Jira Service Desk are categorized with a "No Category". The "No Category" is not allowed in normal Jira usage where all statues are required to be categorized into:

• To Do
• In Progress
• Done

Steps to Reproduce

1. Install Jira Service Desk.
2. Create a Service Desk project.
3. Check the workflow(for Service or Service Request type).

Expected Results

Service Desk creates the workflow with all the status in a valid category, "To Do", "In Progress" or "Done".

Actual Results

Service Desk creates two status, "Waiting for support" and "Waiting for customer" without a category, they are set to "No Category" with the grey color.
Normally when you create a status you cannot choose "No Category".
Having a status with no category can affect the "Sort by Status" in Advanced Roadmaps and the Kanban board with the "Hide Completed issues" feature. Issues on a status without a category will be removed from the board as well as done issues.

Workaround

You can change the category of the status after it has been created.