• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 4.2.1
• Affects Version/s: 3.16.1, 4.0.0
• Component/s: Issue View, Queues
• Labels:

  None

[JSDSERVER-6305] Unsaved comments are cleared when editing a field in Queue view of a Service Desk issue.

Aliaksei Melnikau (Inactive) made changes - 23/Sep/2019 6:32 AM

UIS

New: 0

Martin Ma made changes - 11/Sep/2019 7:09 AM

Link

New: This issue is related to JSDSERVER-4788 [ JSDSERVER-4788 ]

Martin Ma made changes - 11/Sep/2019 7:07 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Gathering Impact [ 12072 ]	New: Closed [ 6 ]

Martin Ma made changes - 11/Sep/2019 7:07 AM

Assignee

New: Martin Ma [ mma ]

Martin Ma made changes - 11/Sep/2019 7:07 AM

Fix Version/s

New: 4.2.1 [ 86596 ]

Martin Ma made changes - 11/Sep/2019 1:47 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 449561 ]

Christopher Pollock (Inactive) made changes - 26/Apr/2019 3:44 AM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

Jeremy Sanchez made changes - 01/Apr/2019 2:39 PM

Summary

Original: Unsaved comments are cleared when editing a field in Queue view.

New: Unsaved comments are cleared when editing a field in Queue view of a Service Desk issue.

Jeremy Sanchez made changes - 01/Apr/2019 2:38 PM

Description

Original: h3. Summary Unsaved comments are cleared in a JIRA Service Desk issue (Agent View) when editing any field under the People Section h3. Steps to Reproduce # Open a JIRA Service Desk issue (https://cloudinstance.atlassian.net/browse/AA-11 # Click on *Click to add Comment* and input a text in the comment box. Do not save # Click on any field under *People* section (Assignee, Reporter, Request Participant) # Add a user on that field h3. Expected Results The People field should be saved and the Agent should be able to continue with the unsaved text in the comment box. h3. Actual Results The People field is saved and the comment section is cleared.

New: h3. Summary Unsaved comments are cleared in a Jira Service Desk issue in the Queue view when editing any field under the People Section h3. Steps to Reproduce # Open a Jira Service Desk issue from the *Queues* page of a project. # Start adding a comment and input text in the comment box. Do not save the comment. # Click on any field under the *People* section (Assignee, Reporter, Request Participant) # Add a user into that field. h3. Expected Results The People field should be saved and the Agent should be able to continue with the unsaved text in the comment box. h3. Actual Results The People field is saved and the comment section is cleared. h3. Workaround Open the issue in another window and perform the same steps, the problem is only reproducible in the Queues view of an issue.

Jeremy Sanchez made changes - 01/Apr/2019 2:36 PM

Reporter

Original: Ramon M [ rmacalinao ]

New: Jeremy Sanchez [ jsanchez2@atlassian.com ]

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