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Bug
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Resolution: Fixed
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Low
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3.16.1, 4.0.0
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None
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1
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Severity 3 - Minor
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0
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Summary
Unsaved comments are cleared in a Jira Service Desk issue in the Queue view when editing any field under the People Section
Steps to Reproduce
- Open a Jira Service Desk issue from the Queues page of a project.
- Start adding a comment and input text in the comment box. Do not save the comment.
- Click on any field under the People section (Assignee, Reporter, Request Participant)
- Add a user into that field.
Expected Results
The People field should be saved and the Agent should be able to continue with the unsaved text in the comment box.
Actual Results
The People field is saved and the comment section is cleared.
Workaround
Open the issue in another window and perform the same steps, the problem is only reproducible in the Queues view of an issue.
- is cloned from
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JSDCLOUD-5598 Unsaved comments are cleared when editing a People field
- Closed
- is related to
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JSDSERVER-4788 Attach screenshot by pasting an image from the clipboard removes the draft comment in Text mode
- Closed
- mentioned in
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