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  1. Jira Service Management Data Center
  2. JSDSERVER-6305

Unsaved comments are cleared when editing a field in Queue view of a Service Desk issue.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.2.1
    • 3.16.1, 4.0.0
    • Issue View, Queues
    • None

      Summary

      Unsaved comments are cleared in a Jira Service Desk issue in the Queue view when editing any field under the People Section

      Steps to Reproduce

      1. Open a Jira Service Desk issue from the Queues page of a project.
      2. Start adding a comment and input text in the comment box. Do not save the comment.
      3. Click on any field under the People section (Assignee, Reporter, Request Participant)
      4. Add a user into that field.

      Expected Results

      The People field should be saved and the Agent should be able to continue with the unsaved text in the comment box.

      Actual Results

      The People field is saved and the comment section is cleared.

      Workaround

      Open the issue in another window and perform the same steps, the problem is only reproducible in the Queues view of an issue.

              mma Martin Ma
              jsanchez2@atlassian.com Jeremy Sanchez
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                Created:
                Updated:
                Resolved: