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  1. Jira Service Management Data Center
  2. JSDSERVER-6278

HTML export is not showing the SLA values correctly

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.1.1, 4.2.0, 3.16.8
    • 3.16.1, 4.0.0, 4.0.2, 4.1.0
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      Summary

      When trying to export some SLA values to HTML and if the customer had disabled the Dark feature sd.sla.improved.rendering.enabled to revert the SLA rendering format (as explained here: How To Revert The SLA Rendering Improvement Changes) we got some $remainingTimeHumanReadable displayed as values.

      Steps to Reproduce

      1. Follow the workaround suggested in this article: How To Revert The SLA Rendering Improvement Changes
      2. Try to export some SLA using the HTML export option through the Issue Navigator

      Expected Results

      The values are correctly displayed as expected.

      Actual Results

      Some SLA values are being displayed as $remainingTimeHumanReadable

      Workaround

      Use the CSV export (this will display the SLA values on both formats)

        1. html_export.png
          html_export.png
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          Form Name

            [JSDSERVER-6278] HTML export is not showing the SLA values correctly

            Elton Santos made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 560939 ]
            Deyves (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 549500 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Said made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 455141 ]
            Nhi Nguyen (Inactive) made changes -
            Remote Link New: This issue links to "JSDS-4482 (JIRA Server (Bulldog))" [ 454894 ]
            Nhi Nguyen (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 25 New: 20
            SET Analytics Bot made changes -
            UIS Original: 30 New: 25
            SET Analytics Bot made changes -
            UIS Original: 35 New: 30
            SET Analytics Bot made changes -
            UIS Original: 25 New: 35

              esantos2 Elton Santos
              dsenger Deyves (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: