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  1. Jira Service Management Data Center
  2. JSDSERVER-6189

How to hide the sender on JSD notification

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hello, 

      Since few months we use Jira Service Desk with standard notifcations when the ticket is solved.

      The problem is the firstname & lastname of SD agent on resolution mail (see the attached file) and then users contact our service Desk and ask to speak directly to the SD agent.

      Do we have a solution to hide or replace  the sender?

       

      Thank you.

       

          Form Name

            [JSDSERVER-6189] How to hide the sender on JSD notification

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3079791 ] New: JAC Suggestion Workflow 3 [ 3647437 ]
            Cedric DEVAUX made changes -
            Link New: This issue is related to JSDSERVER-702 [ JSDSERVER-702 ]
            Cedric DEVAUX made changes -
            Link Original: This issue blocks JSDSERVER-3308 [ JSDSERVER-3308 ]
            Cedric DEVAUX made changes -
            Link New: This issue blocks JSDSERVER-3308 [ JSDSERVER-3308 ]
            Cedric DEVAUX created issue -

              Unassigned Unassigned
              6076f17e5eba Cedric DEVAUX
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                Created:
                Updated:
                Resolved: