Prevent Service Desk agent to add anyone in "Request Participant"

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      Problem Definition

      Customer is following the permission in "Customer Permission" in order to add the "Request Participant". However, as agent. they are allowed to share it to anyone. This could be a problem incase they shared to a wrong email or customer.

      Suggested Solution

      Agent need to follow the "Customer Permission" behavior.

      Why this is important

      It could be a risk for security if the agent shared to a wrong email or customer.

      Workaround

      No workaround.

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            29 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated: