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  1. Jira Service Management Data Center
  2. JSDSERVER-6163

Prevent Service Desk agent to add anyone in "Request Participant"

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Customer is following the permission in "Customer Permission" in order to add the "Request Participant". However, as agent. they are allowed to share it to anyone. This could be a problem incase they shared to a wrong email or customer.

      Suggested Solution

      Agent need to follow the "Customer Permission" behavior.

      Why this is important

      It could be a risk for security if the agent shared to a wrong email or customer.

      Workaround

      No workaround.

          Form Name

            [JSDSERVER-6163] Prevent Service Desk agent to add anyone in "Request Participant"

            No work has yet been logged on this issue.

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated: