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  1. Jira Service Management Data Center
  2. JSDSERVER-6147

To allow users to sort dropdown list of request types alphabetically in the view issue page

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When open a JIRA Service Desk ticket in JIRA, users are currently not able to sort the request types dropdown list alphabetically. It would be great to have this feature available in Service Desk, so that if a customer has a long list of request types, users can easily choose the right request types.

      Suggested Solution

      Allow the ability to sort the request types from the dropdown list on view issue page

            [JSDSERVER-6147] To allow users to sort dropdown list of request types alphabetically in the view issue page

            JiCo-ADMIN|Steffen Schmerler added a comment -

            We also need the automatically sort for our agents.

            JiCo-ADMIN|Steffen Schmerler added a comment - We also need the automatically sort for our agents.

            P.D. Foerster added a comment -

            Completely agree with Trevan. Just had this conversation with a service desk project admin in my company.

            P.D. Foerster added a comment - Completely agree with Trevan. Just had this conversation with a service desk project admin in my company.

            Trevan Householder_Isos-Tech-Consulting_ added a comment -

            The request is to have JSD automatically sort alphabetically - not to give the agent the ability to modify the sort order (which should be a lot easier to implement than to allow the Agent to modify the sort order).

            The problem is that there doesn't seem to be any particular sort order (see the image attached here: Customer Request Types - not alphabetized). 

            Problem definition:

            One example: A request is created via email, and assigned the Issue type: Email Request and the Customer Request Type: Email Request.  The Agent triages the request and updates the Customer Request Type to match what the email request is about.  In doing so, it is difficult to find the correct Customer Request Type because they are not sorted alphabetically.

             

            Trevan Householder_Isos-Tech-Consulting_ added a comment - The request is to have JSD automatically sort alphabetically - not to give the agent the ability to modify the sort order (which should be a lot easier to implement than to allow the Agent to modify the sort order). The problem is that there doesn't seem to be any particular sort order (see the image attached here: Customer Request Types - not alphabetized ).  Problem definition: One example: A request is created via email, and assigned the Issue type: Email Request and the Customer Request Type: Email Request.  The Agent triages the request and updates the Customer Request Type to match what the email request is about.  In doing so, it is difficult to find the correct Customer Request Type because they are not sorted alphabetically.  

              Unassigned Unassigned
              smackie@atlassian.com Shannon S
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                Created:
                Updated: