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  1. Jira Service Management Data Center
  2. JSDSERVER-6110

Possibility to make Customer Request type required when moving ticket

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    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, Customer Request type field is locked in Jira and cannot be used as mandatory when moving ticket or other issue actions.

      Even when it gets unlocked within the database and when set as required, customers won't be able to create ticket, as the Customer Request type will get validated as required even before the ticket gets created.

      It would be useful if we could have functionality to make Customer Request type field required out of the box (without the need to unlock field in database etc).

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            Unassigned Unassigned
            mfilipan Marko Filipan
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              Created:
              Updated:

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