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  1. Jira Service Management Cloud
  2. JSDCLOUD-8406

Possibility to make Customer Request type required when moving/creating a ticket

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem

      Currently, Customer Request type field is locked in Jira and cannot be used as mandatory when moving/creating a ticket or other issue actions.

      Suggested resolution

      It would be useful if we could have the functionality to make Customer Request type field required when moving/creating the tickets.

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          duplicates

          Suggestion - JSDCLOUD-4176 As a user, for service desk tickets, I want JIRA to prompt users to set request type when performing a move operation to change Issue Type

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              rcrossman@atlassian.com Rachel Crossman
              esantos@atlassian.com Eduardo Santos
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              Dates

                Created:
                Updated: