Is the service desk using the notification email address setup for the project? I have a project email address set and the notifications to Jira users get sent out to this address, but notifications to service desk users using the service desk template go out from the default address in the smtp setup.

          Form Name

            [JSDSERVER-60] Service Desk Email Notification From Address

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304839 ] New: JAC Bug Workflow v3 [ 3125649 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058755 ] New: JSD Bug Workflow v5 - TEMP [ 2304839 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056099 ] New: JSD Bug Workflow v5 [ 2058755 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955526 ] New: JSD Bug Workflow v5 - TEMP [ 2056099 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614976 ] New: JSD Bug Workflow v5 [ 1955526 ]
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            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602312 ] New: JSD Bug Workflow v4 [ 1614976 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398370 ] New: JSD Bug Workflow v2 [ 1602312 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 561407 ] New: JSD Bug Workflow [ 1398370 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 56323 ] New: This issue links to "Page (Extranet)" [ 56323 ]

              Unassigned Unassigned
              3a705ab4815c Cortland Bolles
              Affected customers:
              10 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: