Customer portal not showing error message on incorrect login

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    • 7
    • Severity 2 - Major
    • 2

      Summary

      Customer portal not showing error message on incorrect login

      Steps to Reproduce

      1. In Service Desk project, add new customer
      2. In separate browser window, open Customer portal page (<base_URL>/jira7121/servicedesk)
      3. Try to log in using wrong password or username

      Expected Results

      Jira should display wrong credentials error message in browser.

      Actual Results

      Jira doesn't display wrong credentials message, the loading wheel keeps spinning. Thus, there is no warning that something is wrong.
      Following gets displayed in the browser developer console in attempt to add an error message:

      Workaround

      None.

            Assignee:
            Unassigned
            Reporter:
            Marko Filipan (Inactive)
            Votes:
            12 Vote for this issue
            Watchers:
            15 Start watching this issue

              Created:
              Updated:
              Resolved: