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  1. Jira Service Management Data Center
  2. JSDSERVER-6012

Using wrong credentials at portal login causes page to permanently spin

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Details

    • Bug
    • Resolution: Fixed
    • High
    • 3.15.3, 3.16.0
    • 3.15.0, 3.15.1, 3.15.2
    • Customer Portal

    Description

      Summary

      When a user attempts to login at the Server Desk portal with an incorrect username or password, the page spins forever after clicking the 'Log in' button or hitting Enter.

      Environment

      Brand new, base 7.12.1/3.15.1 instance

      Steps to Reproduce

      1. Create a Service Desk project
      2. Browse to the portal
        • Attempt to login with an incorrect username
        • Attempt to login with an incorrect password

      Expected Results

      A login failure message of some kind is expected; just like when a login fails with the JIRA UI (login.jsp).

      Actual Results

      The page sits and spins forever.

      The following error is found in the Browser Console output:

      Uncaught TypeError: ServiceDesk.Templates.Customer.simpleErrorMessage is not a function
at d.addErrorMessage (batch.js?locale=en-US&spectrum=true:4030)
at d.<anonymous> (batch.js?locale=en-US&spectrum=true:4030)
at x (batch.js?locale=en-US&spectrum=true:1247)
at d.trigger (batch.js?locale=en-US&spectrum=true:1245)
at d.b.(/servicedesk/customer/portal/8/user/anonymous function) [as triggerLoginError] (https://jira.dealtrak.co.uk/s/4ea94fa5a07171e89e1a476e12d6a9cc-CDN/&#45;1el3tq/712002/cf778269690a8d3485558820b32d9eef/b4f99a002aca44c6a133dbce429a04b3/&#95;/download/contextbatch/js/customerportal,sd.portal.api/batch.js?locale=en-US&spectrum=true:1290:332&#41;\\ at Object.<anonymous> (batch.js?locale=en-US&spectrum=true:4030)
at j (batch.js?locale=en-US&spectrum=true:35)
at Object.fireWith [as resolveWith] (batch.js?locale=en-US&spectrum=true:36)
at d (batch.js?locale=en-US&spectrum=true:161)
at XMLHttpRequest.b (batch.js?locale=en-US&spectrum=true:173)

      Workaround

      A refresh of the page in the browser will get you back to the portal login prompt.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-6059 Customer portal not showing error message on incorrect login

          • High - High priority issues
          • Closed
          is cloned by

          JSDS-2831 Loading...

          mentioned in

          Page Loading...

          Activity

            People

              averkholantcev Aleksei Verkholantcev (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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