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  1. Jira Service Management Data Center
  2. JSDSERVER-6042

As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request, because currently any user who has access to a Service Desk request (reporter, participant, or organization member) can remove any participant.

      Suggested Solution

      Implement a way to restrict Customer's abilities to remove Request Participants, maybe by adding an extra setting in the page Project Settings > Customer Permissions called Can customers remove participants from requests?

      Workaround

      None

          Form Name

            [JSDSERVER-6042] As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request

            Charlie Marriott added a comment -
            Atlassian Update – 8 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 8 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Katarzyna Pawlak [Deviniti] added a comment - - edited

            Hi,

            This feature (and many many more) is available in our app Extension for Jira Service Desk. Under Project settings, in the General tab, you can find "Restrict to remove participants". When you switch the toggle on, "Remove" label is hide. Moreover, you can define on which request types it should work. We also wrote about it in our latest article about Jira Service Desk customisation.

            Best regards,

            Kate 

            Katarzyna Pawlak [Deviniti] added a comment - - edited Hi, This feature (and many many more) is available in our app Extension for Jira Service Desk . Under Project settings, in the General tab, you can find "Restrict to remove participants". When you switch the toggle on, "Remove" label is hide. Moreover, you can define on which request types it should work. We also wrote about it in our latest article about Jira Service Desk customisation . Best regards, Kate 

              Unassigned Unassigned
              jrey Julien Rey
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                Created:
                Updated:
                Resolved: