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  1. Jira Service Management Data Center
  2. JSDSERVER-5981

Alert admin when request type is configured with invalid default value

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      Description of Problem

      A request type can be configured to have fields that are hidden and those fields can be given default values.

      The default value that is defined may become invalid if the configuration of the field is changed.

      • Example: Multi select field, default value is set. At a later date the multi select field is changed to no longer have that value as a selection.
        • The request type remains configured to use the original default value which is now invalid

      Suggested Change

      JSD should alert the admin of the invalid default value so that it may immediately be corrected. The invalid default value will cause errors when creating tickets.

      • In the case of issue security the invalid value may cause issues to be created with an invalid security level
      • The alert could be similar to what is shown when there is a problem with permissions.

            [JSDSERVER-5981] Alert admin when request type is configured with invalid default value

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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