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  1. Jira Service Management Data Center
  2. JSDSERVER-5968

Unable to navigate or to transition a request from the Portal using Edge browser

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    Description

      Problem definition

      It's not possible for any transitions to be made from the Portal if one is using the Edge browser.

      Steps to reproduce the issue
      1. Using Edge browser, access a Service Desk request that can be transitioned from the Portal view.
      2. Perform the transition.
      Expected result

      The transition can be made successfully.

      Actual result

      An error pops up for any transitions that the customer attempting to make and the transition failed to be made successfully.

      • Error below can be found in the atlassian-jira.log
        2018-08-14 18:34:09,258 http-nio-8080-exec-11 ERROR customer1 1114x254x1 mzbc81 0:0:0:0:0:0:0:1 /rest/servicedesk/1/customer/requests/transition [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Can not deserialize instance of int out of START_OBJECT token
             at [Source: org.apache.catalina.connector.CoyoteInputStream@43d44b6c; line: 1, column: 23] (through reference chain: com.atlassian.servicedesk.internal.rest.customers.transitions.CustomerTransitionRequest["transitionId"])
        org.codehaus.jackson.map.JsonMappingException: Can not deserialize instance of int out of START_OBJECT token
         at [Source: org.apache.catalina.connector.CoyoteInputStream@43d44b6c; line: 1, column: 23] (through reference chain: com.atlassian.servicedesk.internal.rest.customers.transitions.CustomerTransitionRequest["transitionId"])
        	at org.codehaus.jackson.map.JsonMappingException.from(JsonMappingException.java:163)
        	at org.codehaus.jackson.map.deser.StdDeserializationContext.mappingException(StdDeserializationContext.java:219)
        	at org.codehaus.jackson.map.deser.std.StdDeserializer._parseInteger(StdDeserializer.java:329)
        	at org.codehaus.jackson.map.deser.std.StdDeserializer$IntegerDeserializer.deserialize(StdDeserializer.java:819)
        ...
        
      Notes

      The transition ID is empty in the Edge browser but for any other browsers, the transition ID is not empty.

      Attachments

        1. empty_transitionID.png
          empty_transitionID.png
          33 kB
        2. error.png
          error.png
          9 kB

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              nhnguyen Nhi Nguyen (Inactive)
              michin Michelle Chin
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              Dates

                Created:
                Updated:
                Resolved:

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