Details
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Bug
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Resolution: Fixed
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High
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3.12.0, 3.14.0
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None
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15
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Severity 3 - Minor
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73
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Description
Problem definition
It's not possible for any transitions to be made from the Portal if one is using the Edge browser.
Steps to reproduce the issue
- Using Edge browser, access a Service Desk request that can be transitioned from the Portal view.
- Perform the transition.
Expected result
The transition can be made successfully.
Actual result
An error pops up for any transitions that the customer attempting to make and the transition failed to be made successfully.
- Error below can be found in the atlassian-jira.log
2018-08-14 18:34:09,258 http-nio-8080-exec-11 ERROR customer1 1114x254x1 mzbc81 0:0:0:0:0:0:0:1 /rest/servicedesk/1/customer/requests/transition [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Can not deserialize instance of int out of START_OBJECT token at [Source: org.apache.catalina.connector.CoyoteInputStream@43d44b6c; line: 1, column: 23] (through reference chain: com.atlassian.servicedesk.internal.rest.customers.transitions.CustomerTransitionRequest["transitionId"]) org.codehaus.jackson.map.JsonMappingException: Can not deserialize instance of int out of START_OBJECT token at [Source: org.apache.catalina.connector.CoyoteInputStream@43d44b6c; line: 1, column: 23] (through reference chain: com.atlassian.servicedesk.internal.rest.customers.transitions.CustomerTransitionRequest["transitionId"]) at org.codehaus.jackson.map.JsonMappingException.from(JsonMappingException.java:163) at org.codehaus.jackson.map.deser.StdDeserializationContext.mappingException(StdDeserializationContext.java:219) at org.codehaus.jackson.map.deser.std.StdDeserializer._parseInteger(StdDeserializer.java:329) at org.codehaus.jackson.map.deser.std.StdDeserializer$IntegerDeserializer.deserialize(StdDeserializer.java:819) ...
Notes
The transition ID is empty in the Edge browser but for any other browsers, the transition ID is not empty.
Attachments
Issue Links
- is duplicated by
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JSDSERVER-5944 Customer Portal Links broken In Edge Browser
- Closed
- is related to
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JSDSERVER-2054 Support for Microsoft Edge browser
- Closed
- relates to
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JSEV-2118 Loading...
- was cloned as
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JSDS-2756 Loading...
(1 was cloned as)