Summary

Using Edge Browser The "My Requests" and "All Requests" link in the customer portal fail to load.

Environment

• Microsoft Edge Browser

Steps to Reproduce

1. navigate to customer portal
2. Select Requests dropdown in upper right corner
3. Select either OR
   • "My Requests": http://<Base_URL>/servicedesk/customer/user/requests?status=open
   • "All Requests": http://<Base_URL>/servicedesk/customer/user/requests?status=open&reporter=all

Expected Results

The page loads

Actual Results

The URL is referenced in the browser, but the page does not load, the Java console displays:

 HTTP500: SERVER ERROR - The server encountered an unexpected condition that prevented it from fulfilling the request.
(XHR)POST - http://<BASE_URL>/rest/servicedesk/1/customer/models

portal_error.mov

Workaround

• Us an alternate Browser to avoid the error (Chrome / Firefox)
• Refresh the page on edge browser, or right click and open in new tab to load the content without error