[JSDSERVER-5957] Rich Text Editor does not save table correctly in visual mode when viewing the issue from SD Queue

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 4.7.0
Affects Version/s: 3.8.1, 3.14.0, 3.16.5, 4.3.1, 4.6.0, 4.4.2, 3.16.9
Component/s: Issue View
Labels:

Support reference count:
5
Symptom Severity:
Severity 3 - Minor
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

Summary

Rich Text Editor does not save table correctly in visual mode when viewing/editing the issue from SD Queue:

http://<base URL>/projects/<project key>/queues/custom/1/<issuekey>

It works fine if it is done through the normal issue view:

http:/<base URL>/browse/<issuekey>

Environment

Tested on

Firefox/Chrome
JSD 3.14.0, 3.8.1

Steps to reproduce

Go to SD queue and open any issue, insert a table in Visual editing mode in a comment then publish it.
Video demonstration: Recording #1.mp4

Workaround

Use normal issue view instead of the queue view, otherwise edit in text mode instead of visual mode.

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Recording #1.mp4
3.88 MB
08/Aug/2018 5:28 AM

duplicates

JSDSERVER-6187 When insert a table in JIRA Visual Editing Mode, in JIRA Service Desk Queue Page, Broken Table shows after comment.

Closed

relates to

JRASERVER-69319 When inserting line breaks (i.e.: "//") to control line spacing in Jira Visual Editing Mode, in Jira Service Desk Queue Page, visual editor gets broken.

Gathering Impact

is cloned by: JSMDC-4165 You do not have permission to view this issue

mentioned in: Page Failed to load

Form Name

Jose Antonio Uribe made changes - 26/Mar/2025 6:53 AM

Remote Link

Original: This issue links to "JSDS-4165 (Bulldog)" [ 425371 ]

New: This issue links to "JSMDC-4165 (JIRA Server (Bulldog))" [ 425371 ]

Martin Ma made changes - 07/Feb/2020 11:56 AM

Labels

Original: cqt non-warranty

New: cqt in-4.7.0 non-warranty

Martin Ma made changes - 04/Feb/2020 5:23 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

Sven Laanela (Inactive) made changes - 06/Jan/2020 5:49 AM

Labels

Original: cqt

New: cqt non-warranty