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  1. Jira Data Center
  2. JRASERVER-69319

When inserting line breaks (i.e.: "//") to control line spacing in Jira Visual Editing Mode, in Jira Service Desk Queue Page, visual editor gets broken.

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 7.10.2, 8.0.1
    • Rich Text Editor
    • None

    Description

      Summary

      When inserting line breaks (i.e.: "//") to control line spacing in Jira Visual Editing Mode, in Jira Service Desk Queue Page, visual editor gets broken.

      Environment

      Jira Version : Tested on Jira SD 4.0.1

      Steps to Reproduce

      1. Open JIRA Service Desk Project.
      2. Click on Queues to show all open issue.
      3. Click on any issue to open it. (The Queues should show at your left hand side)
      4. Insert a line break (i.e.: "//"), a table and other hmtl macro formatting in visual view editing mode.
      5. Add in the Comment.
      6. It will show broken line breaks, additional line breaks and broken tables.
      7. Issue will not happen if we are using text editing mode or open the issue without queues at your left hand side.

      Expected Results

      Formatting should be show correctly.

      Workaround

      Use text editing mode while inserting this formatting.

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              Unassigned Unassigned
              fprusch Felipe Prusch
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              Dates

                Created:
                Updated: