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  1. Jira Service Management Data Center
  2. JSDSERVER-5957

Rich Text Editor does not save table correctly in visual mode when viewing the issue from SD Queue

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • 4.7.0
    • 3.8.1, 3.14.0, 3.16.5, 4.3.1, 4.6.0, 4.4.2, 3.16.9
    • Issue View

    Description

      Summary

      Rich Text Editor does not save table correctly in visual mode when viewing/editing the issue from SD Queue:

      http://<base URL>/projects/<project key>/queues/custom/1/<issuekey>

      It works fine if it is done through the normal issue view:

      http:/<base URL>/browse/<issuekey>

      Environment

      Tested on

      • Firefox/Chrome
      • JSD 3.14.0, 3.8.1

      Steps to reproduce

      Go to SD queue and open any issue, insert a table in Visual editing mode in a comment then publish it.
      Video demonstration: Recording #1.mp4

      Workaround

      Use normal issue view instead of the queue view, otherwise edit in text mode instead of visual mode.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-6187 When insert a table in JIRA Visual Editing Mode, in JIRA Service Desk Queue Page, Broken Table shows after comment.

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-69319 When inserting line breaks (i.e.: "//") to control line spacing in Jira Visual Editing Mode, in Jira Service Desk Queue Page, visual editor gets broken.

          • Low - Low priority issues
          • Gathering Impact
          is cloned by

          JSDS-4165 Loading...

          mentioned in

          Page Loading...

          Activity

            People

              mma Martin Ma
              tchai Tzu Hau Chai (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync