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  1. Jira Service Management Data Center
  2. JSDSERVER-5950

Expose Customer Satisfaction survey API

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      From what I can see, there is currently no Java API that exposes the comment from a satisfaction survey. It's not possible to get the rating and customer comment by API. 

            [JSDSERVER-5950] Expose Customer Satisfaction survey API

            Andrew added a comment -

            +1 I user JSM version is v8.20.3 .

             I am eager to create user feedback through the API. Because I want to make the satisfaction survey in my own website. Instead of sending an email to the user. My users feel that JIRA email is too much and they hardly read it

             

             

            Andrew added a comment - +1 I user JSM version is v8.20.3 .  I am eager to create user feedback through the API. Because I want to make the satisfaction survey in my own website. Instead of sending an email to the user. My users feel that JIRA email is too much and they hardly read it    

            Yar added a comment -

            (+)1 Vote, this would really help us to understand what our customers are experiencing! 

            Yar added a comment - (+)1 Vote, this would really help us to understand what our customers are experiencing! 

            Jozsef Lehocz added a comment -

             1 vote, please implement this export function. Thank you!

            Jozsef Lehocz added a comment -  1 vote, please implement this export function. Thank you!

              Unassigned Unassigned
              fdd224933d11 Jonny Carter
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                Created:
                Updated: