• Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • 3.13.1, 3.14.0
    • Customer Portal

      Summary

      Using Edge Browser The "My Requests" and "All Requests" link in the customer portal fail to load.

      Environment

      • Microsoft Edge Browser

      Steps to Reproduce

      1. navigate to customer portal
      2. Select Requests dropdown in upper right corner
      3. Select either OR
        • "My Requests": http://<Base_URL>/servicedesk/customer/user/requests?status=open
        • "All Requests": http://<Base_URL>/servicedesk/customer/user/requests?status=open&reporter=all

      Expected Results

      The page loads

      Actual Results

      The URL is referenced in the browser, but the page does not load, the Java console displays:

       HTTP500: SERVER ERROR - The server encountered an unexpected condition that prevented it from fulfilling the request.
      (XHR)POST - http://<BASE_URL>/rest/servicedesk/1/customer/models
      

      portal_error.mov

      Workaround

      • Us an alternate Browser to avoid the error (Chrome / Firefox)
      • Refresh the page on edge browser, or right click and open in new tab to load the content without error

            [JSDSERVER-5944] Customer Portal Links broken In Edge Browser

            Hi emccutcheon,
            Thanks for raising this issue.
            This issue is a duplicate of JSDSERVER-5968 - please follow that issue instead.

            Thanks,
            JIRA Service Desk Team

            Nhi Nguyen (Inactive) added a comment - Hi emccutcheon , Thanks for raising this issue. This issue is a duplicate of JSDSERVER-5968 - please follow that issue instead. Thanks, JIRA Service Desk Team

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Affected customers:
              2 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: