Problem Definition:

At the moment, there is no notification that can be configured that could remind those that are selected to be an Approver of a request. If an approver forgets to approve a request then the system doesn't prompt/ remind them about it. In addition, Automation does not have a selection to send an email or alert the approver.

Suggested Solution:

For Jira Service Management to have a feature to remind the approvers if they did not act in a given timeframe. It could be a standalone feature or supported through the use of automation.