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  1. Jira Service Management Data Center
  2. JSDSERVER-5910

SDS email notifications should use Customer Portal URL instead of JIRA's Base URL

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      Summary

      Currently, it's not possible to have a different Customer Portal URL from JIRA's Base URL without customizations:

      Even when customizations are done, SDS email notifications still use JIRA's Base URL instead of the customized Portal URL, causing confusion to customers (especially those without access to JIRA's Base URL).

      Suggestion

      When implementing the above 2 features, take into account the usage of Portal URL in SDS email notifications.

          Form Name

            [JSDSERVER-5910] SDS email notifications should use Customer Portal URL instead of JIRA's Base URL

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              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated: