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Suggestion
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Resolution: Unresolved
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It's possible to have multiple e-mail addresses linked to a single account. Service Desk should allow for settings.
Currently when configuring email requests it allows for e-mail and username:
- As long as the e-mail has not already been used by another project, there will be no errors
Once you get to the next screen where you choose the "Request Type", there is a second check:
- This occurs when the username to access the mail server has already been used by another project.
Alternatively,
- There should be a better message during the mail config if Service Desk will not accept the username.
- links to
- mentioned in
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-5788] Service Desk should allow for multiple E-mail Inboxes per Account
| UIS | Original: 2 | New: 1 |
| Support reference count | Original: 1 | New: 3 |
| Comment |
[ {panel:title=Atlassian Update - 03 March 2025|borderStyle=solid|borderColor=#6554c0|titleBGColor=#6554c0|bgColor=#eae6ff|titleColor=#ffffff}
Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our [Technical Support|https://support.atlassian.com/] team for assistance. We'll be happy to review your feedback. You can read more about our [approach to highly voted suggestions|https://community.atlassian.com/t5/Jira-articles/A-renewed-approach-to-highly-voted-Server-suggestions-for-Jira/ba-p/688117] here and [how we prioritize what to implement here.|https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html] To learn more about our recent investments in Jira Service Management Data Center, please check our [public roadmap|https://www.atlassian.com/roadmap/data-center?product=jiraService&] and our dashboards, which contain [recently resolved issues|https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=89395], [current work, and future plans.|https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=94991] Kind regards, Jira Service Management Data Center {panel} ] |
| Labels | Original: cleanup-seos-fy25 pse-request ril | New: pse-request ril |
| Resolution | Original: Low Engagement [ 10300 ] | |
| Status | Original: Closed [ 6 ] | New: Gathering Interest [ 11772 ] |
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Labels | Original: pse-request ril | New: cleanup-seos-fy25 pse-request ril |
| Labels | Original: pse-request | New: pse-request ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 981035 ] |
| UIS | Original: 1 | New: 2 |