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Suggestion
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Resolution: Unresolved
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It's possible to have multiple e-mail addresses linked to a single account. Service Desk should allow for settings.
Currently when configuring email requests it allows for e-mail and username:
- As long as the e-mail has not already been used by another project, there will be no errors
Once you get to the next screen where you choose the "Request Type", there is a second check:
- This occurs when the username to access the mail server has already been used by another project.
Alternatively,
- There should be a better message during the mail config if Service Desk will not accept the username.
- links to
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