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  1. Jira Service Management Data Center
  2. JSDSERVER-574

Enable Bulk Update Request Type from issues of Mixed Issue Types

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      • It is possible to bulk edit the "Request Type" fields from issues that have the same Issue Type
      • However, it is not possible to bulk edit the "Request Type" fields from issues that have mixed Issue Types

      The reason for this limitation comes from the fact that Request Type of an issue can only be set to a value that is associated to the issue type.
      If we try to edit issues from different types, changing the Request Type of all these issues to the same value will be dangerous and might lead to data corruption since the Request Type might not be compatible with the issue type of some issues.

      It would be nice to have a feature that allows to edit the request type of issues from mixed issue types in a way that is not "dangerous" and that respects the compatibility between Request Types and Issue Types.

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            [JSDSERVER-574] Enable Bulk Update Request Type from issues of Mixed Issue Types

            SET Analytics Bot made changes -
            Support reference count Original: 11 New: 21
            Marc Dacanay made changes -
            Labels Original: affects-server reqtype-field sdt New: affects-server reqtype-field ril sdt
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976447 ]
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            UIS Original: 3 New: 4
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            UIS Original: 4 New: 3
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            UIS Original: 5 New: 4
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            UIS Original: 10 New: 5
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            UIS Original: 15 New: 10
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            UIS Original: 10 New: 15
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            UIS Original: 9 New: 10

              Unassigned Unassigned
              pcora Pedro Cora
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                Created:
                Updated: