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  1. Jira Service Management Data Center
  2. JSDSERVER-5739

Ability to Add More Question In Customer Satisfaction Survey

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently, it is not possible to add more question in Customer Satisfaction Survey sent from JIRA service desk

      Suggested Solution

      Provide an option to edit customer satisfaction survey to add or remove questions, score details, confirmation messaging and so on.

      Why this is important

      Each organization have a different set of use case and question that will be asked from the end user, having this feature will allow the organization tune-up service desk to meet the organization needs

      Alternative

      Below third-party plugin provides options to add satisfaction survey based on organization needs:

      1. Customer Satisfaction Survey for Jira
      2. NPS Survey for Jira and Service Desk
      3. Surveys for Service Desk
      4. Survey Plugin for Issues / SC

            [JSDSERVER-5739] Ability to Add More Question In Customer Satisfaction Survey

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center

              Unassigned Unassigned
              smanimaran Shan Sharma Manimaran (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: