Problem Definition

Currently, it is not possible to add more question in Customer Satisfaction Survey sent from JIRA service desk

Suggested Solution

Provide an option to edit customer satisfaction survey to add or remove questions, score details, confirmation messaging and so on.

Why this is important

Each organization have a different set of use case and question that will be asked from the end user, having this feature will allow the organization tune-up service desk to meet the organization needs

Alternative

Below third-party plugin provides options to add satisfaction survey based on organization needs:

1. Customer Satisfaction Survey for Jira
2. NPS Survey for Jira and Service Desk
3. Surveys for Service Desk
4. Survey Plugin for Issues / SC