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  1. Jira Service Management Data Center
  2. JSDSERVER-5734

Allow customers to see public issues on JIRA

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • 3.11.1
    • Licensing & Permissions

      Description

      Currently, Customers in Service Desk cannot access any issues within JIRA - even if they are public to anonymous users.

      Steps to Reproduce

      • Create a Service Desk project
      • Configure the Browse Projects permission to Anyone
      • Log in with a Customer on the Service Desk portal
      • Attempt to access the URL of a public JIRA issue, for example: http://localhost:8080/browse/AD-2
      • You will be redirected to the Service Desk portal page

      Since this issue is public, it would make sense that customers can also see them.

      Work around

      Log out of the Service Desk portal. You will be able to see the issue then.

            [JSDSERVER-5734] Allow customers to see public issues on JIRA

            Benjamin Suess added a comment -

            Duplicate of https://jira.atlassian.com/browse/JSDSERVER-1367 - please monitor this issue instead as it has much higher votes

            Benjamin Suess added a comment - Duplicate of https://jira.atlassian.com/browse/JSDSERVER-1367 - please monitor this issue instead as it has much higher votes

            Nicolas Esteves added a comment -

            Hi bpicarelli,

            Any news about this issue?

            Regards,
            Nicolas.

            Nicolas Esteves added a comment - Hi bpicarelli , Any news about this issue? Regards, Nicolas.

            Christophe Promé added a comment -

            This bug is already tracked here: JSDSERVER-1367 - vote for it!

            Christophe Promé added a comment - This bug is already tracked here:  JSDSERVER-1367 - vote for it!

            Nicolas Esteves added a comment -

            Hi bpicarelli,

            Any news about this issue?

            Actually, this is really annoying and a pure non-sense for our customers. And I'm still wondering how are we supposed to explain to them that they must logout to see public issues... I guess you have lots of things to do but some information from Atlassian about this bug would be a good start.

            Thank you.

            Regards,
            Nicolas.

            Nicolas Esteves added a comment - Hi bpicarelli , Any news about this issue? Actually, this is really annoying and a pure non-sense for our customers. And I'm still wondering how are we supposed to explain to them that they must logout to see public issues... I guess you have lots of things to do but some information from Atlassian about this bug would be a good start. Thank you. Regards, Nicolas.

            QuentinB added a comment -

            Hello,
            Strange behavior ... could you please fix it ?
            Thanks

            QuentinB added a comment - Hello, Strange behavior ... could you please fix it ? Thanks

            Nicolas Simon added a comment -

            Hello,

            Having to log out to access public projects is definitely a limitation.

            Nicolas Simon added a comment - Hello, Having to log out to access public projects is definitely a limitation.

            Corentin Méhat added a comment - - edited

            Hello,

            I confirm that this is a weird limitation on JSD since anonymous users have more access than logged-in users in public Jira instances.

             

            Moreover this bug seems to go against the Licensing Fees from https://www.atlassian.com/licensing/jira-core#serverlicenses-7

             

            Licensing fees are quoted per number of 'active users'. An active user in Jira Core is by definition any user account in the system with the "Jira Users" global permission or the "Jira Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

             

             

            Thanks for your understanding.

             

            Corentin Méhat added a comment - - edited Hello, I confirm that this is a weird limitation on JSD since anonymous users have more access than logged-in users in public Jira instances.   Moreover this bug seems to go against the Licensing Fees from https://www.atlassian.com/licensing/jira-core#serverlicenses-7   Licensing fees are quoted per number of 'active users' . An active user in Jira Core is by definition any user account in the system with the "Jira Users" global permission or the "Jira Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.     Thanks for your understanding.  

              Unassigned Unassigned
              bpicarelli Benito Picarelli
              Affected customers:
              20 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: